Net Nanny does not email reports, however you can access them through Remote Management. To access Reports Remotely, login to Remote Management at https://erelay.contentwatch.com/HomeAdminServlet/ and under Additional Settings for each user check the box next to Allow Remote Viewing of Reports. Once this is selected you should start seeing data within 1 to 2 hours.
You can also set up Email Notifications. This enables you to get an email in Real Time, daily or Weekly when a site is Blocked, Warned, someone has been able to Override the Block or when someone has Requested access to a specific site.
Tuesday, February 23, 2010
Why am I getting Invalid Email and Password during installation?
Many customers get confused with their My Account login credentials vs. the installation credentials. The two are not connected in any way.
The My Account login is set up when you sign up for an account and you are provided a random password that you can change at any time. When this password is forgotten, if you click on Forgot Password a new one is sent to your email account.
The installation credentials require the original email used during the first installation and the Admin password for the Net Nanny program. If you do not remember the password, you can click on Forgot Password and go through the series of steps to answer your secret question and change your password.
You can always contact our support group at support@contentwatch.com if you get stuck during the installation, just be sure to include your registration number in the email.
The My Account login is set up when you sign up for an account and you are provided a random password that you can change at any time. When this password is forgotten, if you click on Forgot Password a new one is sent to your email account.
The installation credentials require the original email used during the first installation and the Admin password for the Net Nanny program. If you do not remember the password, you can click on Forgot Password and go through the series of steps to answer your secret question and change your password.
You can always contact our support group at support@contentwatch.com if you get stuck during the installation, just be sure to include your registration number in the email.
How can I confirm that my account has No Hassle Billing disabled?
Login to My Account as a Returning User. If you see a silver tab at the bottom of the Subscription Products box that says Enable No Hassle Billing – it is not Enabled and will not auto renew.
If you do not see one, you can click on the blue link within the box that states, Turn off No Hassle Billing or Update credit card details. Once you click this you will have an option to Cancel No Hassle Billing. After clicking this, verify that the silver tab is there stating Enable No Hassle Billing.
If you do not see one, you can click on the blue link within the box that states, Turn off No Hassle Billing or Update credit card details. Once you click this you will have an option to Cancel No Hassle Billing. After clicking this, verify that the silver tab is there stating Enable No Hassle Billing.
How do I uninstall and reinstall Net Nanny?
Remove Net Nanny through Control Panel under Add/Remove Programs or Programs and Features
Reboot and make sure your firewall and anti-spyware /anti-virus and e-mail scanning software programs are disabled before reinstalling Net Nanny.
Login to My Account as a Returning User. The download and registration number are always stored there.
Reboot and make sure your firewall and anti-spyware /anti-virus and e-mail scanning software programs are disabled before reinstalling Net Nanny.
Login to My Account as a Returning User. The download and registration number are always stored there.
Where do I find my registration number and/or download?
Go to www.netnanny.com and login to My Account as a Returning User. The download and registration number are always stored there.
If you have your registration number and only need to download, you can also go to http://www.netnanny.com/downloads.
Net Nanny Home Suite Current Version is for registration numbers that have XXX-600
Net Nanny Current Version is for registration numbers that have XXX-200.
If you have your registration number and only need to download, you can also go to http://www.netnanny.com/downloads.
Net Nanny Home Suite Current Version is for registration numbers that have XXX-600
Net Nanny Current Version is for registration numbers that have XXX-200.
What is the cost of Net Nanny for one or more computers?
Below is the pricing structure for our Net Nanny products:
Net Nanny.....................$39.99 a year - additional seats $19.99 each
Net Nanny for Mac.........$39.99 a year - additional seats $19.99 each
Net Nanny Home Suite...$49.99 a year - additional seats $24.99 each
Net Nanny needs to be installed on each computer you are trying to protect.
We also offer ContentCleanup for $24.99 a year and each additional is $14.99.
Net Nanny.....................$39.99 a year - additional seats $19.99 each
Net Nanny for Mac.........$39.99 a year - additional seats $19.99 each
Net Nanny Home Suite...$49.99 a year - additional seats $24.99 each
Net Nanny needs to be installed on each computer you are trying to protect.
We also offer ContentCleanup for $24.99 a year and each additional is $14.99.
How do I access Remote Management?
Login to Remote Management at https://erelay.contentwatch.com/HomeAdminServlet/. Once logged in you can make changes to the settings. Any changes made in Remote Management should sync down the computer(s) where Net Nanny is installed within 5 minutes.
What if I need to install Net Nanny on a replacement computer?
Remove Net Nanny off of the old computer and then go to www.netnanny.com and login to My Account as a Returning User on the new computer. The download and registration number are stored there, as well as the option to Reset previous installations.
If the old computer is no longer functioning and you are not able to install, you can simply click Reset Install and proceed with installing on the new computer.
If the old computer is no longer functioning and you are not able to install, you can simply click Reset Install and proceed with installing on the new computer.
How do I view Reports?
Login to Net Nanny and click on Reports. To drill down into the data, click on the graphs specific.
To access Reports Remotely,login to Remote Management at https://erelay.contentwatch.com/HomeAdminServlet/ and under Additional Settings for each user check the box next to Allow Remote Viewing of Reports. Once this is selected you should start seeing data within 1 to 2 hours.
To access Reports Remotely,login to Remote Management at https://erelay.contentwatch.com/HomeAdminServlet/ and under Additional Settings for each user check the box next to Allow Remote Viewing of Reports. Once this is selected you should start seeing data within 1 to 2 hours.
How do I change my Password?
Login to Admin Tools and click on Profile Settings for the Administrator or Administrator Settings, you can change the Admin Password there.
You can then click on Passwords and change the Override and Uninstall passwords there.
If you have forgotten your password you can:
*Click on Forgot Password
*Enter the admin email address and hit Send
*Check the email account - you should have an email from relayserver@contentwatch.com
*Click on the Reset Password link
*Answer the question and hit submit
*Enter the new password and then confirm the password
*After the Success message, right click the Net Nanny icon in your system tray and choose 'Refresh Profiles'
*Double click on the Net Nanny icon and try to login with the new password
You can then click on Passwords and change the Override and Uninstall passwords there.
If you have forgotten your password you can:
*Click on Forgot Password
*Enter the admin email address and hit Send
*Check the email account - you should have an email from relayserver@contentwatch.com
*Click on the Reset Password link
*Answer the question and hit submit
*Enter the new password and then confirm the password
*After the Success message, right click the Net Nanny icon in your system tray and choose 'Refresh Profiles'
*Double click on the Net Nanny icon and try to login with the new password
How can I install on more than one computer?
Login to My Account as a Returning User. The option to Buy More Seats at ½ off is found there.
If you already have a product for your PC and need to install on a Mac as well, there will be an option in the upper right hand corner in a black box to get Net Nanny for Mac for ½ off. The same applies if you have a Mac and need the product on an additional PC.
If you already have a product for your PC and need to install on a Mac as well, there will be an option in the upper right hand corner in a black box to get Net Nanny for Mac for ½ off. The same applies if you have a Mac and need the product on an additional PC.
How to always Allow or Block Specific Sites?
Login to Admin Tools, click on Web Exceptions and then you can add any website you want to always Allow or Block.
Web Exceptions apply to all users. If you would like to apply Web Exceptions to only specific users the best way to accomplish this is to add the sites you want Blocked to the Web Exceptions, but instead of choosing Block, recategorize them to Work Related.
Then under the User Accounts you want the sites Blocked for you can Block Work Related, but leave Work Related as Allow for users that you want to be able to access them.
Web Exceptions apply to all users. If you would like to apply Web Exceptions to only specific users the best way to accomplish this is to add the sites you want Blocked to the Web Exceptions, but instead of choosing Block, recategorize them to Work Related.
Then under the User Accounts you want the sites Blocked for you can Block Work Related, but leave Work Related as Allow for users that you want to be able to access them.
How to Setup Auto Logins?
Auto Windows Login: Gives the Admin the opportunity to match up the Net Nanny users to the Windows accounts on the computer, once this is done Net Nanny no longer prompts for a password to login for internet access. The user is logged in automatically once the internet is accessed.
This feature is best used when there are multiple Windows users on the computer and is found under Manage Profile Settings for each user.
Auto Client Login - Allows the user to login one time for Internet Access, but then logs that user in every time thereafter when the computer is restarted.
This feature is best used when only one person accesses the computer and is found under Manage Profile Settings for each user.
This feature is best used when there are multiple Windows users on the computer and is found under Manage Profile Settings for each user.
Auto Client Login - Allows the user to login one time for Internet Access, but then logs that user in every time thereafter when the computer is restarted.
This feature is best used when only one person accesses the computer and is found under Manage Profile Settings for each user.
How to Reinstall?
Login to My Account as a Returning User. The download and registration number are always stored there as well as the ability to Reset any previous installations.
If you don’t remember you Password, click on Forgot Password and a new one will be sent to your email account.
If you don’t remember you Password, click on Forgot Password and a new one will be sent to your email account.
How to Check License?
Net Nanny
Right click on the Net Nanny icon in the System Tray (bottom right hand corner of your computer monitor next to your computer clock) and select About. You can then select Check License to update your license status.
ContentCleanup
Open ContentCleanup, then click on the small Help at the top of the screen. Click on About ContentCleanup and then on Check License to update your license status.
Right click on the Net Nanny icon in the System Tray (bottom right hand corner of your computer monitor next to your computer clock) and select About. You can then select Check License to update your license status.
ContentCleanup
Open ContentCleanup, then click on the small Help at the top of the screen. Click on About ContentCleanup and then on Check License to update your license status.
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